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Privacy Policy

Last Updated: 6th  october 2025

1. Introduction

Signature Plus Clinic (“we”, “us”, “our”, “Clinic”) is committed to protecting your privacy and securing the personal data you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website, services, and related features (collectively, the “Services”).

By accessing or using our Services, you accept the practices described in this Privacy Policy and consent to our collection, use, and transfer of your data as described. If you do not agree, you should not use our Services.

This Privacy Policy is incorporated into and governed by our Terms & Conditions. (Signature Plus Clinic)

2. Types of Data We Collect

2.1 Personal Information

We collect personal data that you voluntarily provide when you:

 

• • register for an account or create a profile

• • make an appointment or submit service requests

• • contact us via forms, email, or phone

• • fill surveys, feedback, or questionnaires

• • upload documents (e.g. medical reports, ID, images)

Examples may include:

 

• • Name, date of birth, gender

• • Contact details: email address, phone number, postal address

• • Identity verification documents (e.g., national ID, passport)

• • Medical or health information needed for treatment

• • Payment or billing information

• • Any other data you submit to us

2.2 Usage & Technical Data

We may automatically collect certain technical and usage data when you use our Services, such as:

 

• • IP address, browser type and version, device type

• • Pages you visit, features used, duration of use, time stamps

• • Log files, cookies, analytics identifiers

• • Geographic location (if you consent or via IP)

2.3 Third-Party & External Data

We may obtain data from third-party sources (e.g. analytics providers, social media, public databases) to supplement or verify the data you provide us, or to enhance our Services (e.g. fraud detection, marketing).

3. How We Use Your Data

We use the data collected for the following purposes:

 

• • To provide, operate, maintain, and improve the Services

• • To process and manage your appointments, treatments, billing, and other service delivery

• • To verify identity, conduct background checks, or confirm eligibility

• • To send you communications (appointment reminders, updates, promotional offers, newsletters)

• • To respond to your inquiries, feedback, or complaints

• • To monitor usage trends, analyze performance, and better understand user behavior

• • To maintain security, prevent fraud, misuse, or unauthorized access

• • To comply with legal or regulatory obligations

• • For marketing and advertising (with your consent, where required)

We will not use your personal data for purposes incompatible with those disclosed in this policy without obtaining your prior consent.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds (as applicable under UAE or relevant jurisdiction laws):

 

• • Consent — when you explicitly agree to certain uses (e.g. marketing communications)

• • Performance of a contract — to fulfill our obligations under agreements (appointments, treatments, billing)

• • Legitimate interests — for purposes such as fraud prevention, improving our services, security (provided such interests do not override your rights)

• • Legal obligations — to comply with applicable laws, regulations, or governmental requests

5. Data Sharing & Disclosure

We may share or disclose your personal information in the following circumstances:

 

• • Service providers / contractors: external parties who assist us in operating the Services (e.g. IT, analytics, payment processors, medical software providers)

• • Affiliates and subsidiaries: within our corporate group

• • Professional advisors: legal, auditing, accounting, or regulatory authorities

• • Government, law enforcement or regulators: when required by law, regulation, or legal process

• • Third parties in event of reorganization: in case of merger, acquisition, sale of assets, or restructuring

• • With your consent: for example, third-party clinics, partners you authorize us to share with

Whenever we share data, we require that recipients maintain confidentiality and use the information only for authorized purposes.

6. Cross-Border Data Transfers

As noted in the Terms & Conditions, our Services are hosted in the United Arab Emirates and the United States. (Signature Plus Clinic)

If you access our Services from other jurisdictions, your data may be transferred to, stored, or processed in these countries. By using the Services, you consent to such transfers, which may be subject to different data protection laws. We will take appropriate safeguards (e.g. standard contractual clauses) to ensure that your data remains protected.

7. Data Retention

We will retain your personal data only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. After that, we will securely delete or anonymize your information.

Examples:

 

• • For user accounts: while account is active or as needed for legal claims

• • For medical records: per applicable healthcare record-keeping regulations

• • For communications & logs: for audit, security, or dispute resolution

8. Security Measures

We implement technical, administrative, and organizational safeguards to protect your personal information against unauthorized access, destruction, alteration, or disclosure. These may include:

 

• • Encryption (in transit and at rest)

• • Access controls and authentication

• • Audit logs and monitoring

• • Regular security assessments, vulnerability scanning, and penetration testing

• • Staff training and confidentiality agreements

However, no transmission or storage over the Internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Cookies and Similar Technologies

We use cookies, web beacons, tracking pixels, and similar technologies to collect usage data, improve user experience, remember preferences, and support analytics and advertising.

 

• • Types of cookies: essential (necessary for site functioning), performance, analytics, functionality, marketing

• • You may disable or block cookies through your browser settings. However, certain features of the Services may not function properly if cookies are blocked.

10. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

 

• • Right to access – request a copy of the data we hold about you

• • Right to rectify / correct inaccurate or incomplete data

• • Right to erase (“right to be forgotten”) under certain conditions

• • Right to restrict or object to processing

• • Right to data portability – obtain your data in a structured, common format

• • Right to withdraw consent (where processing is consent-based)

• • Right to lodge a complaint with a supervisory authority

If you wish to exercise any of these rights, please contact us (see Section 12 below).

We may verify your identity before processing requests to protect your data.

11. Minors

Our Services are not intended for use by minors under the age of majority in their jurisdiction. We do not knowingly collect or maintain personal data from minors. If you become aware that a minor has submitted data to us, please contact us to request deletion.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on our website and indicate the “Last Updated” date. If the changes are material, we will provide prior notice (e.g. via email) before they take effect. By continuing to use our Services after changes become effective, you agree to the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you can contact us at:

Signature Plus Clinic
Al Gharhoud View Building
Dubai, UAE
Phone: 04 333 3108
Email: signatureplusc@gmail.com

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